Contract
Terms of Service
The contract for using ReturnIt. Arizona law. 18 or older.
Effective August 24, 2026. ReturnIt, operated from Phoenix, Arizona, United States.
1. Agreement
These Terms are a contract between you and ReturnIt. By creating an account, installing the app, scanning a receipt, or booking a pickup, you agree to them and to the Privacy Policy and Service policy. If you do not agree, do not use ReturnIt. You must be 18. Family-and-friends beta — features can change.
2. We are not the retailer
ReturnIt is a returns concierge. Walmart, Target, Fry’s, and every other store still decide whether to accept a return. Their windows, receipt rules, and condition rules control. Store policy pages in the app are a convenience, not a promise from the merchant. Opened, leaking, or warm food may be refused. We will not argue a refusal.
3. What we do
We store receipts you upload, estimate return windows, and — if you book and pay — pick up items and take them back to the store. Monday and Friday are same-day. Other days we collect after 7:30pm and return the same night if the store is open, otherwise by 9:00am the next morning. Groceries only book Monday or Friday. Loop is an optional add-on to claim an online order you already placed at that same store. We do not bring a grocery replacement home. Pickup days, fees, and limits are on the site at booking.
4. Fees and cancel
You pay when we dispatch a runner. Monthly members get unlimited pickups while the plan is active; one-time is $10 per trip. Cancel before dispatch and you are not charged for that pickup. After dispatch the pickup fee is earned. Loop is billed only if we claim that order. Tips are optional. Weight caps and grocery-day rules still apply. Prices can change for future bookings.
5. Your content and conduct
You must have the right to upload photos and data you submit. Do not upload anyone else’s ID, child photos, or illegal content. Do not use ReturnIt for fraud, shoplifting returns, SNAP/WIC abuse, or to evade a store’s rules. You are responsible for packing items, putting them out on the booked day, and keeping perishables cold until we arrive.
6. Our IP and store brands
ReturnIt name, marks, and app are ours. Store names and logos are the retailers’ property and are used only to identify where an item came from or is going. We do not claim them. See Intellectual property & claims for how to report infringement.
7. Food and safety
If groceries are on a ticket we use a cooler and follow USDA time-and-temperature guidance while we hold the food. FDA Food Code 3-306.14: once food has been sold to you, the store generally cannot restock it. We are not a restaurant, not a licensed grocery, and not the merchant. You should not treat ReturnIt as a food-insurance policy.
8. Runners
During beta the founder runs pickups. After beta, runners are independent 1099 contractors, not employees. They are not our partners. You will see a name on the trip. Do not invite them inside.
9. No warranty
THE SERVICE IS PROVIDED “AS IS.” We do not warrant that a store will accept a return, that a scan will be perfect, that a runner will arrive at a given minute, or that the app will be error-free. To the fullest extent allowed by Arizona law we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
10. Liability cap
TO THE FULLEST EXTENT ALLOWED BY LAW, RETURNIT AND ITS OPERATORS ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR FOR LOST GOODS BEYOND THE AMOUNT YOU PAID US FOR THE JOB AT ISSUE IN THE 12 MONTHS BEFORE THE CLAIM. SOME RULES (INCLUDING CERTAIN CONSUMER RIGHTS) CANNOT BE WAIVED — THOSE STILL APPLY.
11. Law and disputes
These Terms are governed by the State of Arizona, excluding its conflict-of-law rules. Exclusive venue is state or federal courts in Maricopa County, Arizona, except that either of us may seek injunctive relief elsewhere to protect IP or prevent misuse. If a court knocks out one clause, the rest stays. We may update these Terms; the effective date above will change. Continued use after a material update is acceptance. For a material change we will note it on this page.
These pages are operational disclosures for a small Arizona concierge. They are not a substitute for advice from a lawyer, insurer, or accountant.